Условия обслуживания

This website is operated by koshakova.store. Throughout the site, the terms “we”, “us” and “our” refer to koshakova.store. koshakova.store offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.


Terms – these terms, their additions, amendments, which are published on the website https://koshakova.store/ .

Seller – SIA KABITO, reg. No. 40103589277, legal address: Talavas Gatve 13-17, LV-1029, Riga, Phone number: +37129699016.

Buyer – a natural or legal person who places an Order on the Website and pays for the ordered Goods.

Website – a virtual website, which can be found at the address: https://koshakova.store/, and where the Buyer can place orders for Goods and make payments online.

Internet shop – Seller’s structural unit “https://koshakova.store/” which implements the Internet operation of the store.

Goods – any goods which are placed in the Online Store on the Website in a manner visible to the Buyer and which the Buyer can order and purchase.

Product price – the price indicated at the time of placing the Order next to the visual representation of each Product and the description of the Product, and for which the Buyer is entitled to purchase the specific Product. The price of the Goods does not include the fee for the delivery of the Goods or the fee for the Buyer’s expenses incurred in returning the Goods himself.

Order – an Order placed online by the Buyer on the Website, in which the Buyer indicates the Goods he has chosen to purchase, as well as indicates his chosen method of delivery of the Goods and the place of receipt of the Goods. The Order is considered fully completed when the Buyer has paid for the Goods specified in the Order.

Shopping Cart – a virtual shopping cart in which the Buyer is free to add the selected Goods or delete them. Deletion of the Goods from the Shopping Cart is possible only until the Buyer starts making payment for the Goods included in the Shopping Cart.

Registered user – a Buyer registered online on the Website, who has filled in the required information about himself in the standardized questionnaire so that the Online Store can identify this Buyer and offer the Buyer various additional benefits and advantages when shopping in the Online Store.

Loyalty Program Customer – a Registered User who has expressly agreed to receive the Seller’s marketing offers, especially the offers prepared for the Buyer by the Seller, as well as information about various Sale of Goods and other offers.

Order acceptance – an automatic notification of the system that the Buyer’s Order has been accepted and the order picking has started, and which is automatically sent to the Buyer by e-mail after payment for the Goods placed in the Shopping Cart.

Distance Agreement – in accordance with the provisions of the Consumer Protection Law of the Republic of Latvia, a contract concluded remotely between the Buyer and the Seller online, by which the Buyer has expressed a clear and unequivocal wish to purchase the Goods specified in the Order.

Right of Withdrawal – the right of the Buyer to withdraw from the Goods within 5 days from the date of receipt of the Goods in accordance with the procedure for exercising the Right of Withdrawal.


      1.1. These Terms and Conditions determine the purchase of Goods in the Online Store by making purchases on the Website, as well as determine the legal relationship between the Seller and the Buyer.

      1.2. The Regulations have been developed and the legal relations between the Seller and the Buyer are regulated in accordance with the laws and regulations of the Republic of Latvia.

      1.3. The Seller has the right to change these Terms at any time. Amendments and supplements to the Terms are available on the Website. Amendments or supplements to the Terms shall enter into force on the day they are published on the Website, unless otherwise provided in the Terms.

      1.4. If the Order has been sent before the changes to the Terms come into force, the Buyer is subject to the legal relations that were in force at the time the Buyer placed the Order, unless the Terms provide otherwise.

      1.5. The Seller has the right to change the prices of the Goods at any time (in accordance with the legislation), unless the Terms provide otherwise. At the time the Buyer places an Order, the Buyer may rely on the prices of the Goods indicated on the Website, however, if the prices of the Goods have changed between the execution of the Order and payment, the Buyer will be bound by the prices of the Goods.

      1.6. The Buyer can order the Goods both as a Registered User and without registration.

      1.7. If the Buyer wants to become a Registered User, select the “Register” button on the home page and the Buyer must fill in the required mandatory information.


          2.1. The images of the Goods placed on the website are for illustrative and informative purposes only. The photograph of the Goods or the packaging of the Goods may differ from the actual size and appearance of the Goods or the packaging of the Goods.

          2.2. The Catalog of Goods, Descriptions of Goods, Photographs of Goods and other data placed on the Website are the property of the Seller and the Seller owns the author’s property and personal copyright to any information posted on the Website. Copying, reproducing, republishing, transferring to third parties, modifying or otherwise using any information or photographs on the Website without the permission of the Seller as owner is prohibited, for which the infringer is liable for all damages caused to the Seller.

          2.3. The Goods are sold at the prices indicated for each of the Goods.

          2.4. All prices of the Goods are indicated with value added tax (hereinafter – TAX).

          2.5. The price of the Goods does not include the fee for the delivery of the Goods. The delivery fee is applied in addition to the price of the Goods, and the delivery fee for the Goods depends on the type of delivery chosen by the Buyer. Delivery prices and delivery options are discussed in Section 4 of the Regulations.

            3.SHOPPING CART

              3.1. The shopping cart is created when the Buyer selects the Goods and presses the “Add to cart” button. When adding items to the Shopping Cart, the Products are not yet purchased. The contents of the Shopping Cart can be changed by the Buyer at any time: add new Products or remove Products that do not want to buy.

              3.2. You can search for products using extensive search functions and search by various search parameters.

              3.3. Once the Buyer has placed all the desired Products in the Shopping Cart, the Buyer must press the “Cart” button, there will be an opportunity to view all products selected by the Buyer, change the number of products and / or cancel a product, after which you can go to the next step “Checkout”.

              3.4. When forming an Order, correct and accurate data (“contact information”) must be entered. The entered data must be checked, all information must be read carefully and the Buyer must make sure that it has provided correct and accurate information. The accuracy of the information entered by the Buyer is important, because the execution of the Order and the delivery of the Goods depend on it.

              3.5. Given that many Buyers order Goods on the Website at the same time and the number of Promotional items in the Online Store may not be sufficient for everyone who wants to buy them, the prices of the Goods may change while the Buyer selects and adds the Goods to the Shopping Cart. The final total fee (including delivery costs) and the possible assortment of the Goods to be ordered and the available number of the Goods will be displayed in the Order window.


                  4.1. Delivery countries: European countries and Russia (Moscow and St. Petersburg).

                  4.2. Delivery methods:

                  • Take out by yourself
                  • Delivery with courier
                  • Delivery to Omniva package machines
                  • Delivery by Latvian Post

                  The delivery method of each order is agreed individually.

                  4.3. Delivery time

                  • Latvia and Estonia: deliveries are made on average within 1-3 working days after confirmation.
                  • Other European countries: deliveries are made within one week after confirmation.
                  • Russia (Moscow and St. Petersburg): deliveries are made within two weeks after confirmation.

                  4.4. Delivery charges:

                  - Latvia: free of charge

                  - Other European countries and Russia (Moscow and St. Petersburg): € 20. Or free delivery for orders over € 200.

                  4.5. If the Buyer has chosen to deliver the Goods to the address specified by the Buyer, it may be any address chosen by the Buyer, where it is convenient for him to receive the Goods and where the Buyer is located (home address, place of work or other place specified by the Buyer).

                  4.6. In case of exercising the right of withdrawal the Buyer will not be refunded the fee incurred by the Seller for delivery of goods. The cost of return shipping is also borne by the buyer.

                    5.PAYMENT TERMS

                      5.1. After choosing the delivery method, the Buyer has the opportunity to choose the desired payment method.

                      5.2. It is possible for the Buyer to pay by:

                      - making a bank transfer to the bank account

                      - cash or credit card on delivery

                      - with a bank payment card

                      - banklink

                        6.EXECUTION OF THE ORDER

                          6.1. The order is considered accepted when the Seller has accepted it.  The Seller usually processes the order within one day.

                          6.2. The e-mail, call or message received by the Buyer from the Seller is considered as order confirmation.

                          6.3. After confirming the order, the Buyer and the Seller agree on the delivery details by phone or in writing. Type of delivery of goods takes place on an individual basis.

                          6.4. If the Buyer has indicated the Latvian post office as the place of receipt of the Goods, then the Buyer may go to the place of receipt after receiving a written notice from Latvijas Pasts.

                          6.5. If the Buyer has indicated the Omniva parcel machine (parcel terminal) as the place of receipt of the Goods, then the Buyer may go to the place of receipt after receiving the text message.

                          6.6. If the Buyer has chosen to take the goods in the store, the Buyer can go to receive the ordered Goods when the Seller has notified about it.

                          6.7. The Buyer is aware if the Buyer is not present at the address specified in the Order, in which case the Seller shall not be liable for non-receipt of the Goods or delay in receipt. If the Buyer is not present at all at the address or place indicated in the Order or has not arrived at the Post Office after receiving the Notification within the specified time, then in case of non-delivery of the Goods the Buyer will not be refunded for delivery.

                          6.8. The Seller shall not be liable for delays of delivery services by courier services or other service providers related to the delivery, regardless of the circumstances due to which the delivery delay occurred.

                            7.RECEIPT OF GOODS

                              7.1. Upon receipt of the Goods, the Buyer signs for the receipt of the Goods, which means that the Order has been fulfilled. The type of subscription depends on the type of receipt of the Goods.

                              7.2. The Ordered Goods can be received by the Buyer in person or by his authorized person. The Buyer’s authorized person is the one who knows the unique Order number or the Customer’s name, surname.


                                8.1. When opening the packaging of the Goods, the Buyer is obliged to check whether the Goods specified in the Order have been delivered and whether the ordered type and number of the Goods have been delivered, whether the Goods are not defective or otherwise damaged. The Buyer must also check the appearance of the Goods packaging for damage to the Goods packaging.

                                8.2. Upon receipt of the Goods, the Buyer is responsible for maintaining the quality and safety of the Goods during the period of exercising the right of withdrawal. In order to exercise the right of withdrawal, the Goods must be unused, undamaged and in their original appearance (with unremoved and undamaged labels, torn tear films, etc.). The Buyer is responsible for the decrease in the value of the Goods if the Goods have been used for a purpose for which they are not intended.


                                    9.1. A warranty is a manufacturer’s promise to reimburse the consumer for the amount paid for the product free of charge, to exchange the Product for a corresponding product, or to eliminate the non-conformity of the Product free of charge or to perform other actions if the Product does not comply with the warranty or advertisement.

                                      10.RIGHT OF WITHDRAWAL

                                        10.1. The right of withdrawal is the right of the Buyer to withdraw from the Goods within 5 days from the date of receipt of the Goods by the Buyer or a third party specified by the Buyer.

                                        10.2. To be eligible for a return, Goods must be in the same condition that Buyer received it, unworn or unused, with tags, and in its original packaging. Buyer also needs the receipt or proof of purchase.

                                        10.3. To start a return, Buyer should contact Seller at support@koshakova.store. 

                                        If the return is accepted, Seller sends Buyer a return shipping label, as well as for instructions on how and where to send the  package.

                                        10.4. The Seller pays the Buyer the payments received from the Buyer, excluding delivery costs, as well as transport costs for the return of the goods. Refund is made no later than 14 days from the date the Seller has approved the Buyer's request for return. The Seller pays the amount of money using the same type of payment instrument as the Buyer.

                                        10.5. The Seller has the right to withhold payment until it has received from the Buyer the Goods from which the Buyer wishes to refuse, as well as not to make a refund if any of the cases specified in Clause 10.2 occurs.

                                        11.EXAMINATION OF COMPLAINTS, PROPOSALS AND SUGGESTIONS

                                          11.1. Any Buyer can make recommendations to the Online Store, suggestions about the work of the Online Store, or make a complaint by sending an e-mail to support@koshakova.store .

                                          12.PROCESSING OF THE BUYER’S PERSONAL DATA

                                            12.1. All information about the Buyer provided by the Buyer to the Seller and which has become known when the Buyer provides such information on the Website will be deemed to have been voluntarily submitted by the Buyer.

                                            12.2. When processing the personal data of the Buyer (natural persons), the Seller is the Manager in the context of the Personal Data Protection Law.

                                            12.3. The intended purpose of personal data processing is to place orders and purchases of Goods when shopping in the Internet store.

                                            12.4. The processing of personal data in the Online Store arises from the contractual obligations of the Buyer as a data subject with the Manager (Seller), and following the request of the data subject (Buyer), the data processing is necessary to conclude a Distance Agreement.

                                            12.5. Information about the Buyer is considered confidential and the Seller will use it only for the processing of personal data for the purpose of organizing purchases of Goods, implementation of Goods delivery services and informing the Buyer about news in the range of Goods, if the Buyer has agreed. The Buyer’s personal data will be used to the extent necessary to fulfill the Buyer’s Orders and ensure the delivery of the Goods to the Buyer.

                                            12.6. The buyer has the right to access his personal data at any time, correct them if they have changed, as well as delete the data if they are incorrect or lost their relevance. Registered users can access and edit their personal data themselves.

                                            12.7. The Buyer has the right to refuse to receive news at any time, and in this case the Buyer must send an e-mail to: support@koshakova.store

                                            12.8. The Buyer has the right to delete himself as a Registered User at any time, and in this case the Buyer must send an e-mail to: support@koshakova.store

                                            13.LIMITATION OF LIABILITY AND FORCE MAJEURE

                                              13.1. The Buyer shall be liable for any damages it will cause to the Seller in violation of these Terms.

                                              13.2. The Seller shall not be liable to the Buyer for any loss or damage caused to the Buyer due to non-timely delivery or delay of delivery of the Goods or if the delivery of the Goods is delayed or postponed due to bad or unforeseen weather conditions.

                                              14.CONCLUDING A DISTANCE CONTRACT, TERM CONTRACT TERM

                                                14.1. By confirming the Order, the Buyer hereby clearly and unequivocally confirms that he has agreed to enter into and has concluded a Distance Agreement in accordance with the provisions of the Consumer Protection Law of the Republic of Latvia, that he has undertaken to fulfill the Distance Agreement obligations, and indicates that the Buyer has legal capacity. a person or a legal entity with legal capacity who is aware that he or she has the necessary financial resources to pay for the ordered Goods.

                                                14.2. If the Buyer is under 18 years of age, he confirms that he has informed his legal representative, who has given his consent to the conclusion of the Distance Agreement and, if necessary, his legal representative will assume the obligations of the concluded Distance Agreement.

                                                14.3. The distance contract is concluded at the moment when the Buyer has fully completed the payment for the ordered Goods.

                                                14.4. In case of a distance contract, the Buyer is responsible for maintaining the quality and safety of the Product during the term of exercising the right of withdrawal. The Buyer must keep the original packaging of the Product so that the Product is not mechanically damaged externally and that it does not suffer from the adverse effects of external conditions.

                                                14.5. The Distance Agreement is valid for as long as the obligations arising from the Distance Agreement are fulfilled.

                                                15.DISPUTE RESOLUTION

                                                  15.1. All disputes that will arise between the Buyer and the Seller, or that will arise in connection with the purchase of Goods on the website https://koshakova.store/, the Parties will endeavor to resolve by mutual negotiations or correspondence with a view to reaching a mutually beneficial and acceptable solution.

                                                  15.2. If the dispute is not resolved in the form of negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, observing the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Center or a court of the Republic of Latvia.

                                                  16.ACCESS TO THE WEBSITE

                                                    16.1. Users can temporarily access the Website, and  “KABITO” LTD reserves the rights to modify, amend or withdraw the service in question provided by the Website without any prior notice (see below). SIA “KABITO” LTD is not responsible for cases if for any reason the Website cannot be reached at any time or for a certain period of time.

                                                    16.2. “KABITO” LTD has the right to prohibit and/or terminate the use of the Website (or the operation of its certain services) by any user, if “KABITO” LTD has grounds to believe that this access may endanger “KABITO” LTD  and/or the user and/or any third parties, as well as if the user in question has violated the Terms of Use of the Website and/or legislation.

                                                    16.3. “KABITO” LTD has the right to occasionally restrict access to the Website or its certain parts. “KABITO” LTD regularly updates the information available on the Website and has the right to change its content at any time. If necessary, “KABITO” LTD may suspend access to the Website or terminate its operation for an indefinite period of time.

                                                    17.LINKS TO THIRD PARTY WEBSITES

                                                      17.1. This Website may provide links to other external websites in order to provide additional information. By following these links, the external website can be opened in full screen size and appear within the Website for your amenities to return to the Website. “KABITO” LTD is not affiliated with external websites and is not responsible for their content.

                                                      18.VIRUSES, HACKING AND OTHER CRIMES

                                                        18.1. You are not allowed to abuse the Website by knowingly introducing viruses or other material that may be malicious or technologically harmful. You are not allowed to attempt to gain unauthorized access to the Website, the server on which the Website is hosted or any server, computer or database connected with the Website. All the above mentioned actions are considered criminal offenses under applicable law and you are liable for any breach.

                                                        18.2. “KABITO” LTD may not be liable for any loss or damage caused by technologically harmful materials that may contaminate your computer equipment, software, data or other proprietary material as you use the Website or download any materials from it or other related Websites. In accordance with good computer practice, it is recommended that you scan (using commercially available and updated virus-scanning software) all materials and/or content accessed to or downloaded from the Website.


                                                            19.1. There can be inaccuracies or typographical errors in the content of this Website. This Website is subject to occasional changes without prior notice. However, “KABITO” LTD has no responsibility to perform regular updates of the information available on the Website. Furthermore, “KABITO” LTD does not guarantee that this Website will operate without interruptions or errors or that this Website is compatible with your computer, software, hardware or that this Website will always be secure.

                                                            19.2. “KABITO” LTD makes every effort to maintain the content of the Website and provide its accessibility. However, users hereby agree that “KABITO” LTD has the right to temporarily or permanently change and/or terminate the operation of the Website either partially or in full measure with or without a prior notice of the users, in case the accessibility is affected by equipment of the user, other communication networks, a significant number of people trying to access the website at the same time or for any other reason. “KABITO” LTD reserves the right to suspend the operation of all or part of the Website either temporarily or permanently at any time in order to maintain or update the Website or for any other reason using whatever means are necessary.

                                                              20.CONTACT INFORMATION
                                                              Questions about the Terms of Service should be sent to us at support@koshakova.store